Ashley Furniture Settles Fraud Complaints

PHOENIX -- Ashley Furniture Homestore has agreed to pay the state of Arizona $400,000 to resolve consumer complaints about deliveries and allegations of deceptive advertising.

The money will be used to pay for consumer fraud education, attorneys' fees and investigation costs. The settlement also requires Ashley Furniture Homestore to change its business practices with regard to advertising and delivery and cancellation of orders.

The settlement provides customers with a right to cancel late orders and a right to prompt repair or replacement of defective furniture. In addition, Ashley Furniture will pay restitution of $2,000 to consumers who were charged a restocking fee, and the company will replace or provide refunds of up to $8,000 to consumers who received defective furniture.

Read More